Processing time
Orders are packed and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. During sale periods processing may take up to 5 business days.
Delivery estimates
| Destination | Method | Estimated transit | Cost |
|---|---|---|---|
| Worldwide | Standard tracked | 7–15 business days | $12 |
| Worldwide | Free standard | 7–15 business days | Free on orders over $150 |
Transit times are estimates provided by our carriers and are not guaranteed. Delays can occur at customs, during public holidays, or in bad weather.
Tracking
You receive a tracking link by email when your parcel is dispatched. Tracking may take 24–48 hours to show its first movement.
Customs, duties, and taxes
Import duties, VAT, and handling fees charged by your country are your responsibility and are not included in our prices or shipping charges. These are collected by the carrier or customs authority, usually before delivery. If a parcel is refused because duties were not paid, we can only refund the item price once the parcel is returned to us, and original shipping is not refunded.
We are unable to mark parcels as gifts or understate values — this is illegal and carriers will not accept it.
Parcels lost or damaged in transit
If tracking shows no movement for more than 20 business days, or your parcel arrives damaged, email contact@qbsnvd.com with your order number. We open a carrier investigation and will reship or refund once it is resolved.
Incorrect address
Please check your address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we can reship at your cost or refund the item price minus the original shipping charge.
Multiple items
Items in one order may ship in separate parcels and may arrive on different days. You are charged shipping once per order.