We want you to keep only what fits and feels right. If something is not for you, send it back within 30 days of delivery.
Return window
You may request a return within 30 days of receiving your order. Requests made after that period may be refused at our discretion.
Condition
Items must be returned unworn, unwashed, unaltered, and free of stains, perfume, and deodorant marks, with all original tags attached and in the original packaging where possible.
How to start a return
- Email contact@qbsnvd.com with your order number and the item you wish to return.
- We reply with return instructions and the return address within 2 business days.
- Pack the item securely and ship it back with tracking. Keep the tracking number.
Please do not send items back before receiving our instructions — returns sent to the wrong address cannot be processed.
Return shipping cost
Return shipping is paid by you, unless the item arrived damaged, defective, or incorrect. In that case we cover the cost and will ask for photographs first.
Refunds
Once we receive and inspect the return, we email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit. Original shipping charges are not refunded unless the return is due to our error.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the size or colour you want — this is faster and avoids the item selling out while your return is in transit.
Faulty or incorrect items
If an item arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery with photographs. We will arrange a replacement, a repair where possible, or a full refund including shipping.
Items we cannot accept
For hygiene and legal reasons we cannot accept returns on items that have been worn, washed, altered, or returned without tags.
Your statutory rights
Nothing in this policy affects your statutory rights. Customers in the European Union and the United Kingdom additionally have a 14-day right to cancel from the day of delivery, which is separate from and in addition to this policy.